Refund & Return Policy

Every Herzberry rakhi is made specifically for you — your photos, your memories, your words, cast into a one-of-a-kind resin piece. Because of this, we're unable to accept general returns or exchanges once an order has gone into production.

Cancellations

You can cancel your order for a full refund within 24 hours of placing it, as long as it hasn't yet gone into production. To cancel, email us at herzberryco@gmail.com with your order code as soon as possible. Once your rakhi has entered production, we're unable to cancel or modify the order, since it's already being handmade around your specific photos and memories.

Defects & Damage in Transit

We carefully inspect every piece before it ships, but if your rakhi arrives damaged or with a genuine manufacturing defect, we'll make it right — with a replacement or a full refund, your choice.

To report this:

1. Email us at herzberryco@gmail.com within 48 hours of delivery.
2. Include clear photos of the damage or defect, along with your order code.
3. We'll review and get back to you within 2–3 business days with next steps.

Claims made after 48 hours, or without photo evidence, may not be eligible for a replacement or refund.

What's Not Covered

• Change of mind after production has started
• Minor natural variations in resin (each piece is handmade, and slight variations in color/texture are part of the process, not a defect)
• Damage caused after delivery (e.g. dropped, exposed to heat/water beyond normal use)

Questions?

If anything about your order doesn't feel right, just reach out — herzberryco@gmail.com. We want you to be happy with your Herzberry rakhi.