Privacy Policy

Herzberry ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how it's handled.

Information We Collect

When you place an order, we collect:

• Contact details: name, phone number, delivery address
• Personalization content: photos you upload, the memory answers or custom message you write, an optional voice recording, and any custom engraving text
• Order details: style selected, price, and your UPI reference number if you choose to provide one for payment confirmation

We do not collect or store your card, bank, or UPI credentials — payments are made directly via your UPI app, and we never see or handle that information ourselves.

How We Use Your Information

Your information is used solely to:

• Create your personalized rakhi and render your memory video
• Communicate with you about your order (confirmations, delivery updates, issues)
• Improve our products and service

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your Photos, Voice Messages & Videos

• Photos and voice recordings you upload are used only to create your personalized video and keepsake image.
• Your rendered video remains accessible via your rakhi's NFC tag for 3 months from delivery. After that, the tag automatically shows a static keepsake image instead, generated from the same photos.
• We store this content securely and do not use it for any purpose beyond fulfilling your order, unless you separately give us permission (for example, if we ask to feature your story and you agree).

Third-Party Services We Use

To operate Herzberry, we rely on trusted third-party infrastructure providers who process data on our behalf, including secure cloud storage and hosting providers, and an email service for order notifications. These providers only receive the information necessary to perform their function and are bound by their own data protection obligations.

Data Retention

We retain your order and personalization data for as long as needed to fulfil your order and to meet legal/accounting requirements. Photos and voice recordings tied to a specific order are retained for the video-hosting period described above; you may request earlier deletion by contacting us.

Your Rights

You can contact us at any time to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate information
• Request deletion of your data, subject to any legal obligations we may have to retain certain records

To exercise any of these rights, email herzberryco@gmail.com.

Children's Privacy

Herzberry is not directed at children, and we do not knowingly collect personal information from anyone under 18 without parental involvement in placing the order.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are:

Grievance Officer: [Your Name]
Email: herzberryco@gmail.com

We will acknowledge complaints promptly and aim to resolve them within a reasonable timeframe.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices. Any updates will be posted on this page.

Contact Us

Questions about this policy? Reach out to herzberryco@gmail.com.